Silent Ocean proudly participated in the Consumer Choice Awards 2024 as a prominent sponsor for the logistics industry. A panel discussion led by Wasafi Media’s Orest Kawau was conducted as part of the event to provide attendees an inside look at the Consumer Choice Awards’ 2024 journey so far. The manager of customer service experience and high value customers (HVC), Madam Theresia Shetui, represented Silent Ocean on the panel made up of representatives from the sponsoring companies.
The main topic of conversation was the customer experience, and Madam Theresia emphasized Silent Ocean’s commitment to providing customers with a seamless cargo importation process. She highlighted the distinctive services provided by the business, which include free airport transfers for clients arriving to important branch locations in China, the USA, India, Dubai, and Turkey. Going one step further, Silent Ocean provides tours of these areas’ local marketplaces so that clients may easily meet vendors, make purchases, and set up the shipping of their cargo to Tanzania. Customers receive timely alerts upon cargo arrival in Dar es Salaam, guaranteeing a seamless and hassle-free experience.
Additionally, Madam Theresia discussed the company’s dedication to supporting entrepreneurs, particularly those who are new to doing business internationally. Silent Ocean assists clients with obtaining visas, puts them in touch with qualified salespeople who are knowledgeable about regional markets, and assists in obtaining goods at competitive rates. This service is intended to make the importing process easier overall, especially for new business owners.
She went on to describe the company’s worldwide reach, saying that in addition to China, the USA, Dubai, Turkey, and India, Silent Ocean also has plans to expand into other nations. In response to inquiries about clearing taxes, she assured the audience that Silent Ocean would take care of all associated costs and that clients would only have to pay the original freight price that was provided. In order to provide its customers peace of mind, the organization assumes complete responsibility if any damage that arises during the shipping procedure.
In response to inquiries regarding postponed arrivals, Madam Theresia stated that Silent Ocean keeps lines of communication open and offers clients shipment schedules and logistical landscape updates so they can make plans in advance. She also emphasized the company’s well-trained employees, who are adept at attending to the demands of diverse clientele, especially Kariakoo residents. In addition to offering responsive website and active social media platforms to keep clients informed, Silent Ocean offers 24-hour customer care.
Finally, Madam Theresia unveiled ambitious plans for Silent Ocean’s future, indicating the company’s dedication to helping importers and exporters in the logistics sector. These goals included potential for exporters.
Silent Ocean is committed to providing top-notch, client-centered logistics services all around the world.
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